Patient Satisfaction from Services Provided at Low Vision Clinic in Tertiary Care Hospitals- A Cross-Sectional Study

Abstract

Patients have always been the main stakeholders in the modern world of medicine. Objective: To assess the level of satisfaction of people with low vision with the provision of low vision services at Hayatabad Medical Complex in Peshawar. Moreover, to compare the satisfaction level of people with low vision concerning the degree of vision impairment. Methods: An interviewer-administered, questionnaire (PSQ-18), was used to collect data from 125 low-vision patients at a low-vision clinic. The survey used Likert's five-point rating scale to measure satisfaction with LV services. The data was analyzed using SPSS. Results: The results of the study demonstrated that the vast majority of study participants (n = 62, 50%) were delighted with the low vision care they received, followed by thirty-eight (30.4%) participants who remained satisfied, whereas twelve (9.6%) patients were dissatisfied. Male participants were more likely to be satisfied (94%) than female participants (63%). Amongst the total study participants, the proportion of participants with moderate vision impairment was approximately doubled as compared to those with severe vision impairment. Conclusions: The study found that moderate vision impairment participants were more satisfied than those with severe impairment, indicating an inverse relationship between satisfaction and the degree of vision impairment. 99% of participants were satisfied with the technical quality of the services provided.