Effects of organisational learning on service innovation performance: The mediating effect of supply chain collaboration and the moderating role of interpersonal trust

Abstract

This paper discusses the relationships between organisational learning and service innovation performance, as well as the mediating role of supply chain collaboration and the moderating role of interpersonal trust. The empirical study shows that: 1) different dimensions of organisational learning have different effects on different dimensions of supply chain collaboration and service innovation performance; 2) supply chain collaboration acts as a mediator between knowledge absorption, knowledge integration, and service innovation performance, but it does not have a mediating effect on the relationship between learning intention and service innovation performance; 3) the positive relationship between knowledge integration and service innovation performance is stronger if the interpersonal trust is higher than it is low. But interpersonal trust does not have a moderating effect on the relationship between the other two dimensions of organisational learning (learning intention and knowledge absorption) and service innovation performance. The segmentation study in this paper gives some theoretical values and insights on research of supply chain collaboration, organisational learning and service innovation performance, and enriches the empirical research of these areas to some extent.