Barreras en la comunicación percibidas por un grupo de mujeres histerectomizadas: Un desafío para entregar una educación apropiada

Abstract

Background: The communication skills of health care professional has been recognized as a crucial aspect that facilitates patient education. Aim: To describe the barriers that women perceive hysterectomy in relation to communication during the surgical procedure. Method: Qualitative study conducted in 15 hysterectomized women. Deep interview and content analysis were used. Results: Women identify different barriers from them and health care professionals, that difficult the communication and therefore the education that the women receive in relation to the surgical process. The professional's barriers are technical language, lack of time, anger, contradictions in the directions and distance. The barriers for women are shyness, shame, the lack of trust, fear and conformity. Conclusion: Health professionals should focus on developing communication techniques that help patients to reduce barriers and thus improve health outcomes; they must provide information in a clear and simple way, making sure that the statement has been understood.