ICT students’ perceptions towards ChatGPT: An experimental reflective lab analysis

Abstract

This study explores the use of the Generative artificial intelligence (GenAI) tool ChatGPT in higher education. Amidst the potential benefits and the risk of misuse, this research investigates the tool’s role as a classroom aid and its impact on learning outcomes and experiences. Three case studies involving undergraduate and postgraduate ICT students were conducted. Findings revealed a positive perception of ChatGPT as a useful and enjoyable learning resource. Most students indicated a willingness to use such AI tools in the future. Additionally, the study suggested improved performance in functionality, user flow, and content comprehension among students using ChatGPT, compared to those relying solely on traditional search engines.