The impact of servant leadership on organizational citizenship behaviors with the mediating role of trust and moderating role of group cohesiveness; A Study of public Sector of Pakistan

Abstract

The current study investigated the relationship between servant leadership and organizational citizenship behavior along with the role played by trust in leadership and group cohesiveness. The study is causal, cross sectional and quantitative in nature. Sample comprised of 202 employees from three public organizations i.e. banking, education and transport. The data was analyzed through descriptive statistics, simple and multiple, mediated and moderated regression tests. Findings showed a positive association between servant leadership, trust and organizational citizenship behavior. Findings further concluded trust as a mediator and group cohesiveness as a moderator.