Pathology of Bureaucracy in Implementation of E-Government at the Gampong Government in Lhokseumawe City

Abstract

This research is entitled Pathology of Bureaucracy in the Implementation of e-Government to gampong Government in Lhokseumawe City. Along with technological developments and changes to bureaucratic reform, stagnancy in the implementation of e-government has become stronger with new problems in the realm of the bureaucracy. The implementation of e-government in the village government is not only related to the availability of information and communication technology equipment. However, the problem is also caused by the process of developing infrastructure, leadership, and community culture. This study aims to identify and describe the pathology of bureaucracy in the implementation of e-government and the impact on gampong government in Lhokseumawe City. Methods Qualitative research with a descriptive approach will be carried out in the gampong government in the Banda Sakti sub-district in Lhokseumawe City. The determination of research informants is done purposively or intentionally according to the needs of this study. Data collection techniques through observation, interviews, and documentation. Data analysis techniques with interactive models are through (1) data reduction (2) presentation (3) concluding/verification. The results of the study found that pathological symptoms in the bureaucracy also emerged from several sources of problems, namely perceptions of the managerial style of officials in the bureaucracy, low knowledge and skills of officers implementing various operational activities, dysfunctional or negative bureaucratic behavior, and the internal situation of various government agencies which resulted in negative for bureaucracy.