Participatory service design through composed and coordinated service feature models

Abstract

Active participation of diverse stakeholders such as consumers or experts in service engineering is critical. It ensures that relevant aspects of service quality, service acceptance and service compliance are addressed. However, coordination of diverse stakeholder inputs is difficult and their collaborative creation of common design artifacts demands novel engineering solutions. We present a service-oriented approach for engineering design artifacts: service feature models are introduced as compositions of model parts that can be contributed by different stakeholders and software resources acting as services. Our method and tool applies service-orientation to collaborative design, thereby taking participatory service engineering to the level of coordinated service composition. © Springer-Verlag Berlin Heidelberg 2012.