The Sino-Italian collaborative design platform: Designing and developing an innovative product service system

Abstract

This research aims to explore how to bring the richness of collaborative design into the (formal) context of the offices and colleagues. This research went through five stages to design product service systems: 1) product service system analysis, 2) collaborative design, 3) Research on computer supported cooperative work (CSCW) model, 4) User experience research, and 5) Product service system design. Recommendations are given to design and develop interactive collaborative design platforms in the work context. Researchers and designers who are interested in designing and developing rapidly evolving and experiential ICT systems would benefit from learning this research. © 2014 Springer International Publishing.