The use of Mobile and Wireless Information Technologies (MWIT) for provisioning public services by a government is a relatively recent phenomenon. This paper evaluates the results of MWIT adoption by IBGE (The Brazilian Institute of Geography and Statistics) through a case study. In 2007, IBGE applied 82,000 mobile devices (PDAs) for data gathering in a census operation in Brazil. A set of challenges for a large scale application of MWIT required intensive work involving innovative working practices and service goals. The case reveals a set of outputs of this process, such as time and cost reductions in service provision, improved information quality, staff training and increased organizational effectiveness and agility. © RAE.
Zanela Saccol, A. I. da C., Manica, A., & Elaluf-Calderwood, S. (2011). Innovation and adoption of mobile technology in public organizations: The IBGE case. RAE Revista de Administracao de Empresas, 51(1), 72–83. https://doi.org/10.1590/s0034-75902011000100007