How to deal with knowledge in small companies? defining emergent KM approach

Abstract

This paper examines the concept of emergent KM approach in small companies. The origins of consideration are grounded in the theory of strategic management literature and in particular the distinction between deliberate versus emergent approach towards strategic planning. Using the methodology of case study, we carried out an explorative research to analyse the characteristics of KM approach in two small companies located in Italy and in Poland. Both companies appeared to adopt an emergent KM approach and therefore, a detailed analysis of this phenomenon was feasible, as well as description of its main features. On the basis of the research results, implications for both managers and researchers are discussed.