Performance indicators system for a metallurgical project portfolio management

Abstract

This work aims to report the implementation of a set of indicators applied to a project portfolio control, highlighting the solutions found to manage the practical problems common to these issues. We conducted a study based on the research-action method to establish and test the indicators. Our results indicate the need for integrated systems of indicators control to investigate the deviations or trends by different sources. The adoption of more than one analysis source demonstrated positive results for the efficient management of the project portfolio. Moreover, we verified the need to observe the real team skills and their experience in establishing indicators metrics. Once the team know-how is improved, the company would hardly relinquish its past experiences. Also, the results obtained indicate the need to maintain systematic feedback of the actions taken so that the team might be aware of the outcomes of the indicators' applications.