The Adoption of Electronic Records Management System in an Organization: A Systematic Literature Review Approach

Abstract

This study investigates the key factors influencing the adoption of Electronic Records Management Systems (ERMS) in organizations, with a particular focus on developing countries. Through a systematic literature review (SLR) of 16 high-quality studies, this research identifies 12 critical factors driving ERMS adoption, including relative advantage, compatibility, management support, and government policies. By integrating the Technology-Organization-Environment (TOE) framework and Task-Technology Fit (TTF) theory, this study presents a novel, holistic framework for understanding ERMS adoption. The findings highlight the importance of organizational readiness, management support, and training in ensuring successful ERMS adoption. Policymakers, IT vendors, and organizations can leverage these insights to address technical, managerial, and environmental challenges, accelerating ERMS adoption and enhancing operational efficiency.