Assessing the Success of the Perceived Usefulness for Knowledge Management Systems: A Case Study of Iraqi Higher Education

Abstract

As far we know that studies regarding the assessment of the success of the perceived usefulness for Knowledge Management Systems (KMSs) in the higher education settings are mostly in their infancy, thereby the research problem has not been considered before in most developing countries including Iraq. The predominant part of studies are outer the tertiary learning industry, and the related research is in non-Iraqi settings as well as focusing on a single aspect (i.e. e-learning systems) and a single sample (i.e. students). Hence, based on the modernized DeLone and McLean’s Information Systems Success Model (DMISSM), this study sets out to assess the success of the Perceived Usefulness of Knowledge Management Systems (PUKMS) in Iraqi universities. To achieve this objective, the quantitative method is selected as the research design. In total, 421 IT staff members from 13 Iraqi private universities were conducted. This study highlights significant results depending on structural equation modeling which confirms that six of nine hypothesized links have a significant effect among the research constructs. We can essentially conclude that Iraqi private universities are significantly aware of the system, service, and information quality toward user satisfaction and the PUKMS.