The Management of Emotional Intelligence in The Workplace Impact on Improving Employee Performance

Abstract

We define Emotional Intelligence (hereinafter EI) as the ability of an individual to recognize another person's emotions and specific behaviour, namely the behaviour of that individual with himself and in relationships with other members. Through this research, our primary goal is to analyse this behaviour of individuals in the workplace, emphasize emotional intelligence in companies in Kosovo, and explain whether good management of this behaviour by the company affects the organizational success and improves employee performance. In the study, both quantitative and qualitative research methods were used. The participants were composed of 120 HR professionals and senior company executives, including Senior Managers, Line Manager, Senior Officer, administrative staff and other relevant positions. The data were collected using a questionnaire developed by the researchers and analyzed via chi square test of independence. The results revealed that the workplace requires performing various activities and performing these activities; the individual must interact with others such as work colleagues, managers, etc. Consequently, the interaction of different individuals to perform the tasks required in the workplace necessarily involves developing emotional intelligence by closely analysing the behaviour of different individuals concerning others and themselves.