Civil Aviation Travel Question and Answer Method Using Knowledge Graphs and Deep Learning

Abstract

In this paper, a civil aviation travel question and answer (Q&A) method based on integrating knowledge graphs and deep learning technology is proposed to establish a highly efficient travel information Q&A platform and quickly and accurately obtain question information and give corresponding answers to passengers. In the proposed method, a rule-based approach is employed to extract triads from the acquired civil aviation travel dataset to construct a civil aviation travel knowledge graph. Then, the ELECTRA-BiLSTM-CRF model is constructed to recognize the entity, and an improved ALBERT-TextCNN model is used for intent classification. Finally, Cypher query templates are transformed into Cypher query statements and retrieved in the Neo4j database, and the query returns the result, which realizes a new civil aviation travel Q&A method. A self-built civil aviation dataset is selected to prove the effectiveness of the proposed method. The experimental results show that the proposed method based on integrating knowledge graphs and deep learning technology can achieve better Q&A results, and it has better generalization and high accuracy.