Exploring the Implementation of Artificial Intelligence in the Public Sector: Welcome to the Clerkless Public Offices. Applications in Education.

Abstract

The use of the artificial technology in the public administration is currently limited due to several barriers that prevent the decision makers from adopting it. In this paper, we introduce the concept of the clerkless public offices where the concept of the public administration is applied though a synergy of the AI and other technologies aiming at the improvement of the citizen’s service even in extreme conditions such as pandemics and physical disasters. The suggested design is an augmentation of the clerkless Amazon Go store and the recent state of the art in e-government. The same Implementation can be held in Education.