Design and validation of the questionnaire for the evaluation of the perceived quality in sports management of women’s soccer

Abstract

The purpose of this study is to design and validate the creation of the questionnaire for the evaluation of the perceived quality in the sports management of women’s soccer. The sampling was intentional for convenience, with a total of 332 soccer players and an age range between 18 and 51 years (M = 20.92; SD = 3.59). Construct validity analyses were carried out using an exploratory factor analysis (EFA) as well as a confirmatory factor analysis (CFA) followed by reliability analysis and extracted mean variance. The instrument created was the GEDECAFF. The result of the factor analysis showed 36 items divided into 4 factors: (1) Interaction with a coach, (2) Facilities, (3) Personal service, and (4) Institutional; the relevance indicators were adequate, explaining 76.25% of the total variance. The fit and error indices are adequate CFI = .90, TLI = .89, and RMSEA = .07, regarding the χ2/df = 2.17. The results show that Cronbach’s Alpha and McDonald’s Omega by factors is above .90. In conclusion, the GEDECAFF questionnaire presents the appropriate psychometric properties and meets the needs of the services offered by the different women’s soccer clubs, opening an opportunity for continuous improvement in the quality of service in women’s soccer.