The role of hope and trust in management in internal employment opportunity and turnover intention relationship in the banking industry in Delta State, Nigeria

Abstract

The problem of employee turnover remains a pressing concern in the banking industry, as its organisations still grapple to retain highly competent and talented employees. However, the understanding of factors that attenuate turnover intention is fragmented and incomplete due to its complex nature. The study aimed to examine the effect of internal employment opportunity on turnover intention given the contextual influences of hope and trust in management. Data were obtained through a cross-sectional survey of 332 employees conveniently sampled from commercial banks operating in Delta State, Nigeria. The partial least square structural equation modelling (PLS-SEM) approach was used for hypothesis testing. The PLS-SEM results demonstrated that the inverse relationship between internal employment opportunity and turnover intention can be explained fully by hope and its interaction with trust in management. The study made novel contributions to research and practice by highlighting the mechanisms that attenuate turnover intentions among employees, particularly in the banking industry.