Total quality management in American industry

Abstract

Occupational health nurses must apply the universal principles of Total Quality Management so that health services are customer driven, value added, process focused, and statistically measured. They must elicit customer input prior to, along with, and after program implementation. Programs must be directed toward doing the right things and doing things right. Measurement must be a priority of any program in health services. If occupational health nurses do all this, they will be at the forefront of the American quality movement, especially as it relates to health care.