Identifying the Best Practices in Hotel Green Supply Chain Management Strategy: A Global Study

Abstract

The aim of this study is to identify the best practices in hotel green supply chain management strategy by analyzing the practices of hotels from several regions. To this end, a comprehensive framework was developed to plug the gap in the literature. This framework was examined by studying a convenient and purposive sample of 47 hotels. Only top rated 4- and 5-star hotels were targeted. Data were collected from the GRI database by retrieving annual sustainability reports over the period 2017–2019. The best practices reported by this study were related to internal green process design, green quality management and internal commitment, green procurement of water/energy, and green customers’ relationship management. This is one of the rare studies that reports best practices at a global level by using a comprehensive framework developed for the purpose.