Agent-based mobile multimedia service quality monitoring

Abstract

An agent-based mobile multimedia service quality monitoring architecture is proposed where agent software is installed on end user mobile phones to monitor service performance, to report measurements to a centralized management server, and to raise alarms if service quality falls below a pre-set threshold. The proposed framework effectively turns thousands of mobile phones into service quality probing stations and provides a cost effective way to obtain true end user experience. Key service performance indicators for service performance evaluation are proposed. Parameters that should be monitored by agents for each service instance are discussed. A procedure to derive the key service performance indicators from service instance measurements is also described. Future researches are then outlined. © IFIP International Federation for Information Processing 2004.