Academic library reference scheduling models in the post-COVID-19 pandemic era

Abstract

In recent years, academic library reference services have experienced reduced budgets, staffing shortages, and a decline in reference requests. Librarians who provide reference services may have instruction, outreach, and liaison responsibilities that impact their ability to do reference work. This study is designed to conduct research on current reference scheduling models in academic libraries of all sizes at both public and private institutions using an online survey instrument as the methodology. Based on the successes and challenges of the various scheduling models, the authors proposed several recommendations for library administrations to consider.