THE EFFECT OF WEB - BASED ACADEMIC INFORMATION SYSTEM TO ACADEMIC SERVICE QUALITY AT COMMUNICATION DEPARTMENT OF TELKOM INSTITUTE OF MANAGEMENT

Abstract

The aim of this study is to determine the effect of web-based academic information system on academic services quality. The research method is causal quantitative research. The sampling technique used simple random sampling with the population of 192 students. By using Slovin formula, it obtained 130 samples of students. Based on students perception, the result shows the web-based academic information system are in good category at 70.95%. The quality of academic services is also in good category at 68.24%. Statistical calculation result shows web-based academic information system (X) has significant effect on academic services quality (Y) at Communication Department of Telkom Institute of Management by 32.9% effectiveness. The remaining is (100% - 32.9%) = 67.1% from out of this research