Business Process Reengineering in a Volatility, Uncertainty, Complexity, Ambiguity, and Disruptive (VUCAD) Landscape

Abstract

This paper presents a Business Process Reengineering in a Volatility, Uncertainty, Complexity, Ambiguity, and Disruptive (VUCAD) context in a telecommunication company in the Philippines. Telecommunication companies thrive to counter human resources related problems such as high attrition rates, expensive talent acquisition and management program in the telecom sector, access management and connectivity, and human resources productivity turn-over. In this age of Fourth Industrial Revolution (4IR) which heavily relies on the technology-driven operations, Business process re-engineering (BPR) has been seen to purport quantum leap and improvements in the organizational performance by looking and focusing the business process improvements in the technology roadmap design, analysis and design of process workflows, and business process within the confine of the organization. The researchers utilized a descriptive-evaluative research design using analytical tools SWOT and PEST. Based on the study, the telecom company should invest in integrating the emerging technologies in the operation, and that a Technology Roadmap was recommended. Further studies could be done using empirical analysis and other engineering techniques to solve recurring problems in telecommunication and other companies.