Utilisation Status and User Satisfaction of Online Education Platforms

Abstract

In the information age, the proliferation of online education platforms is accompanied by various problems. This paper aims to solve the problems of online education platforms, making them more useful and adaptable. Targeting at two key online education platforms (Chinese Mooc and Super star) in China, the authors conducted a questionnaire survey among users on their utilisation and perception of online education platforms. Based on the survey data, the current status of the platforms was summarised, followed by an analysis of the degree of impact from each factor on the selection among platforms. Next, platform development and user satisfaction were discussed in the light of platform security and credit rating and user experience. Finally, several suggestions were put forward to improve online education platforms. The research results are of great importance to the development of online education in China.