Higher Education Service Quality for International Students: A Literature Review

Abstract

The paper addresses higher education (HE) service quality in China with respect to higher public education institution using the HESQUAL model. It has identified literature sources of five dimensions in the HESQUAL model and presented the HESQUAL model with 48 attributes in five dimensions based on the foregoing research. The researcher concluded the paper by investigating that for decades China’s research on service quality of international students and based on the analysis of literature review from the research on service quality of international students. The researcher has found that the theoretical research was more conducted in the higher education sector than empirical research, and there were gaps between service quality and the perceptions of international students.