Human-Machine Interface: Design Principles of Interactive Waiting in Web and App

Abstract

This paper analyzed and generalized the content and characteristics of interactive waiting, which should care more about user's psychological sense about waiting time. Based on the discussion, the article advanced several principles to help designer to do user-centered interaction design, such as put user centered and transferred user's waiting attention. By the principle, designer can give a more happy waiting experience to the user. This paper also recapitulated that the perfect interaction makes internet not only a tool, but a friendly partner by caring user experience more.