The bond as a soft technology in the daily routine of the family health strategy: Perception of the user

Abstract

Objective: This study aimed to analyze the production of a bond between users and health care professionals in a Family Health Unit (FHU). Methods. This was a qualitative, descriptive study, with 33 hypertensive and/ or diabetic users. Interviews were transcribed, analyzed and data were compared to the literature. Results: The users who have been accessing the FHU for years stated that the bond with professionals has grown weak, it is a fragile bond. When it does exist, it is directed toward some professionals in the team. A disruption in the bond was also mentioned in some situations, owing to individual issues. Establishment of a bond between the user and the health care professionals in the reference FHU consists of a soft technology. Therefore, it impacts quality of health care and the prevention and management of chronic diseases. Conclusion: Establishment of a bond is essential for health care professionals to become references for the users of health care services.