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Effects of Emotional Labor on Job Satisfaction and Customer Satisfaction: An Empirical Study of Libyan Banks

  • Elganas T
  • Sheppard R
International Journal of Academic Research in Business and Social Sciences (2019) 9(11)
DOI: 10.6007/ijarbss/v9-i11/6656
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Abstract

… deep acting on customer satisfaction directly and with the mediation of job satisfaction. As … acting and deep acting) and on job satisfaction. The data are collected through questionnaires …

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APA

Elganas, T., & Sheppard, R. (2019). Effects of Emotional Labor on Job Satisfaction and Customer Satisfaction: An Empirical Study of Libyan Banks. International Journal of Academic Research in Business and Social Sciences, 9(11). https://doi.org/10.6007/ijarbss/v9-i11/6656

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