KEPUASAN MASYARAKAT KECAMATAN KABANDUNGAN TERHADAP PELAYANAN PENYALURAN BANTUAN LANGSUNG TUNAI DANA DESA DI MASA PANDEMIC COVID-19

Abstract

This research aims to to find out the relation of service quality to community satisfaction in distributing the village fund direct cash assistance (BLT-DD) during Covid-19 pandemic in Kabandungan District Sukabumi Regency. Service quality emphasizes dimensions of tangibles, reliability, responsiveness, assurance, and empathy. Community satisfaction uses dimensions of situational dan personal factors. Method of this research is correlational method combined with quantitative approach. Data of each variable are separately analyzed on Weigh Mean Score to obtain mean score. Quantitatively-analized data use Spearman Rank Correlation, t-test and Determination Coefficient. Results of this research indicate that (1) Service quality in distributing BLT-DD obtains score 4.46 categorized as very good. (2) Community satisfaction in distributing BLT-DD obtains score 4.28 categorized as very good. (3) Result of Spearman Rank Correlation obtains value 0.603, meaning that there is the strong relation of service quality to community satisfaction. Result of t-test indicates value of t 8.84 more than value of t-table (n=139) 1,977431, meaning that Ha is accepted, namely there is the relation of service quality to community satisfaction. Result of Determination Coefficient indicates value 36.3609%, meaning that service quality contributes to community satisfaction 36.3609%, whereas the remaining value 63.6391% is influenced by other factors.