Adoption Readiness Assessment Model based on SaaS Maturity Level in SMEs

Abstract

The acceleration of digital transformation in the industrial revolution 4.0 triggered by Cloud Computing created an expansion of the commercialization of IT services. SaaS ERP is one of the fastest growing cloud computing services and is a solution for SMEs. Although SaaS ERP uses a cloud base, it turns out that not all vendors provide uniform services. The difference in the services provided depends on the differences in Metadata, Security and shared services. These different services can be classified in 4 SaaS maturity levels consisting of level 1: Custom/Ad Hoc, level 2: Configurable, 3: Standardization/Multi-Tenant, and level 4: Scalable and Multi-tenant. The current research on measuring SaaS ERP adoption readiness has not considered this maturity level, even though this difference will have a different impact on each adoption factor. Continuing from the previous research which formulated the factors and weights of adoption, the purpose of this study is to understand the considerations of SMEs in adopting SaaS ERP that is deployed at different maturity levels. By using expert judgment, an assessment rubric is created for each factor at each maturity level. The expert assessment produces a range maturity index which is combined with the weight of each factor to assess the maturity level of SMEs' readiness to adopt SaaS ERP. The assessment rubric developed with expert validation and SMEs can be use as a tool to measure the maturity level of SMEs' readiness to adopt SaaS ERP.