Impact of Public Complaints Commission as Viable Alternative Dispute Resolution Mechanism in Administration of Justice in Nigeria

Abstract

The concept of ombudsman has become an international phenomenon. This study examined the impact of mechanism of dispute resolution with particular reference to Public Complaints Commission (PCC) which is the Nigeria version of ombudsman. The study explores quantitative analysis to address the task. It revealed that PCC has made positive impact in nation building such as checks and balances, timely and free cost of settlement, and watchdog of happenings in the society to mention a few. Despite the laudable achievements of the commission, the study noted inadequate funding, lack of adequate infrastructures, poor publicity, shortage of qualitative manpower and inadequate training, and poor salary scale for the staff as the obstacles militating against the effective delivery of the commission. The study concluded by recommending adequate funding of the commission, conducive office environment, intensive public enlightenment programme, qualified and well trained staff, and improvement of staff remuneration.