Emotional Intelligence Quotient (EQ) as a Predictor of Work Success among Ghanaian Firefighters

Abstract

The objective of this research endeavour is to investigate the impact of the emotional intelligence quotient (EQ) on the job achievement of fire service officers in Ghana. The primary aim of this study is to investigate the correlation between emotional intelligence (EQ) and an array of work success indicators, including job satisfaction and job performance, in the context of this particular occupation and culture. Employing a mixed-methods strategy, the investigation gathered data from qualitative interviews and quantitative surveys administered to fifty fire service officers stationed at the Ghana National Headquarters in Accra. A noteworthy correlation was observed between EQ and job satisfaction, and EQ had a substantial effect on job performance, according to the study. The significance of EQ in facilitating productive team dynamics and the criticality of emotional resilience in high-stress situations were further underscored by qualitative themes. The results of this study indicate that emotional intelligence (EQ) may play a significant role in guiding human resource policies for high-stress occupations. Furthermore, EQ may guide the creation of specialised emotional intelligence training programmes. This research adds to the extant body of literature on emotional intelligence by providing perspectives from a distinct occupational and cultural context.