Business processes, document management and documentary flows: Some perspectives and relations

Abstract

A business process consists of a set of activities that unfold for the purpose of achieving a certain outcome. One of the essential characteristics of a process is the generation and aggregation of documents, both in the physical and digital environment. However, documents are not always studied and presented in business process models, failing to add productivity and changes to processes. In order to demonstrate this need, a theoretical framework is established relating the themes, as well as evidence of the documents as dynamic content carriers that have a flow of approval and life cycle inherent in the business process. Next, two case reports are presented. The results point to the shocking changes in the processes in projects that present documentary studies. It is concluded that the importance of representing this participant instance of the process in the modeling is significant so that the advantages that are expected initially at a moment of transformation are obtained.