The importance of relationships in the encounter between NAV staff and young, vulnerable users. An action research study

Abstract

Vulnerable young people not engaged in work, education or training constitute a user group regarded with increasing concern in Europe. Set in a Norwegian context, this article investigates what the users themselves considered to be the most important help towards employment. The article is based on an action research approach and comprises data from a variety of sources, such as research circle method. A key finding is that relationships are the most crucial factor for the users. Long-term contact and persistent and inquisitive helpers are especially important. The meaningful relationship is not limited to the one with the professional helpers; it also includes the relationship between the users. Based on an action-oriented research approach, the article calls for more research that listens to the users’ voices.