An Assessment of Lodgers’ Value Perception of Hotel Facilities and Services

Abstract

This paper aims at investigating attributes that affect hotel room pricing based on customers’ perception. A related objective is to create a model of these perceptions which will serve as a framework for would-be investors and managers. The paper also examines previous literature on the issue of lodgers’ perception of hotel attributes and pricing techniques. A hedonic model was developed which included the identified significant attributes. The findings show that regular power and water supply, closeness to the city centre and good room service are some of the attributes that lodgers find most important in a hotel accommodation.