IMPLEMENTATION OF THE SOBAT DUKCAPIL APPLICATION SYSTEM AT THE TANGERANG CITY POPULATION AND CIVIL REGISTRATION SERVICE

Abstract

The advancement of information technology has led to institutions striving to make prompt and effective decisions in all activities they undertake. In 2020, during the COVID-19 pandemic, the Tangerang City Population and Civil Registration Office developed the Sobat Dukcapil application to simplify population administration processes. However, the application has experienced issues such as incomplete services, server maintenance, and inadequate socialization to the entire community. This research aims to investigate the implementation of the Sobat Dukcapil Application System at the Department of Population and Civil Registration in the City of Tangerang. Qualitative research methods were employed, and data was collected through interviews, observation, and documentation. The analysis was carried out using George C. Edward III's theory, which has four indicators, namely: communication, resources, implementers' attitude/disposition, and bureaucratic structure. The study found that the implementation of the Sobat Dukcapil application system at the Tangerang City population and civil registration service was successful. The community welcomed the application because it was efficient in saving time, costs, and energy.