An Assessment for Record Keeping and Cemetery Management: A Case of Lusaka City Council, Zambia Based on Technology Acceptance Model (TAM)

Abstract

The purpose of this study was to evaluate the factors that affect record keeping on cemetery management using the Technology Acceptance Model (TAM). The study focuses on Public Cemeteries which are managed by the municipality city council Lusaka Zambia. The study aimed to assess perceptions on adopting the electronic model for cemetery record management at Lusaka City Council (LCC). This was a cross-sectional design using descriptive quantitative approach in Lusaka District with a population of over 1,733,821. Study stratified seven constituencies due to high population density and applied Taro Yamane formula for sample size of 313/400 (78.3%). Researcher-Led Interviews were used and questionnaires pretested for precision and consistency. Statistical package for the social science (SPSS) software was used to report frequencies and Chi-Square to test the hypothesis. Of the 313 respondents, the study found not enough evidence to reject the null hypothesis and that electronic data management of records would affect access to cemetery services at the LCC. While access to services at LCC was statistically significant (P-V = 0.01). Similarly, the null hypothesis was rejected and it was concluded that association between perceived risks of electronic record management and Cemetery Management at LCC should migrate to the electronic management of cemetery records.