Digital Transformation in Healthcare: The Role of Change Management in Successful Electronic Health Record (EHR) Modernization in the UAE

Abstract

Purpose: The Healthcare Sector in the United Arab Emirates “UAE” is undergoing a rapid, digital transformation, particularly through the large-scale initiatives such as Electronic Health Record (EHR) modernization and interoperability improvements. However, despite significant technological investments, many EHR projects fail to achieve their intended outcomes due to human and organizational challenges. The study investigates the critical role of a structured change management practices in ensuring the success of EHR modernization efforts. The main research question guiding this inquiry is: How does the application of structured change management influence the successful implementation of EHR modernization initiatives in the UAE Healthcare Sector? Methodology: A mixed method research design has been employed, combining the qualitative interviews with healthcare leaders and quantitative surveys distributed among clinical and administrative staff across UAE healthcare organizations. This approach enables a comprehensive exploration of both perceived and measurable impacts of change management interventions on EHR project outcomes. Data analysis involved thematic coding for qualitative data and statistical regression analysis for quantitative results. Findings: The study will reveal a strong positive relationship between the presence of formal change management strategies, including leadership engagement, communication planning, and staff training, and the overall success of EHR modernization projects. Moreover, organizational culture and employee engagement are expected to moderate this relationship significantly. Unique Contribution to Theory, Practice and Policy: The findings will offer important insights for policymakers, hospital administrators, and IT leaders in the UAE, emphasizing that technological advancement must be supported by robust human-centered change management strategies to realize the full benefits of digital health transformation. This research will contribute to both academic knowledge and practical frameworks for improving digital health outcomes in the region.