Health Information Systems Adaptation and Flexibility in Extreme Situations: The COVID Effect

Abstract

In 2020, a pandemic forced the entire world to adapt to a new scenario. The objective of this study was to know how Health Information Systems were adapted driven by the pandemic of COVID. 12 CIOS of healthcare organizations were interviewed and the interviews were classified according to the dimensions of a sociotechnical model: Infrastructure, Clinical Content, Human Computer Interface, People, Workflow and Communication, Organizational Characteristics and Internal Policies, Regulations, and Measurement and Monitoring. Adaptation to the Pandemic involved social, organizational and cultural rather than merely technical aspects in private organizations with mature and stable Health Information Systems.