PROGRESS IN INFORMATION TECHNOLOGY AND TOURISM MANAGEMENT: A CRITICAL REVIEW

Abstract

The present paper offers a review of an article written by Buhalis and Law ( 200 8) . The article sytematically described about how technology improvementhas changed all fundamental sectors particularly in tourism. Recently, the demand of tourism should accommodate by tourism organizations by adopting technology in their production processes. This is due to the change of tourist characters started from 1990s. Nowadays , tourists tend to be more independent and prevent the common tourism behavior; backpacking is one of the products of independent tourism. Most tourists nowadays are looking for more value from the tourism activities according to their preferences. This current phenomenon can be further elaborated on what technologies should be adopted by tourism organizations to make tourism industry more advance and fit with the demand. This paper is a critical review of Buharis and Law writing in 2008. In conducting this research we use qualitative research. Keywords: technology, tourism, critical review