Richness of IT Use Operationalization: A Conceptual Replication

Abstract

Use of information technology (IT) remains a key concern for organizations. This article presents a conceptual replication of Burton-Jones and Straub’s (2006) study, exploring the effect of IT Use operationalization richness – lean and rich – on Performance. We used 352 valid responses from Amazon MTurk through an online survey. Consistent with the original study, the hypothesis was tested by using the Structural Equation Modeling technique. Our results – which indicated support for the same hypothesis in the original study – suggest that the richer the IT use operationalization, the higher the individual Performance.