Research on solving method of similar cases considering customer preference

Abstract

Customer requirement preference is an important part of customer satisfaction. In view of similar case retrieval technology for existing product level, in the process of solving similar cases, there is no consideration for customer requirement preference. This article proposes a similar case solution method considering customer requirement preference. First, we deal with the expression of customer requirements and transform them into operable parameter forms according to the mapping model. Second, the preference graph is used to analyze the customer’s requirement preference, to determine the preference weight, and to weigh the final weight of the requirement node with the initial weight determined by the fuzzy analytic hierarchy process. Finally, the similarity degree solving model of requirement node and product case attribute parameters is established. By integrating the weights of the above-mentioned nodes, the similarity of the product case is obtained, and a more satisfied case of the customer is obtained. Taking the automated guided vehicle car product as an example, the effectiveness of the proposed method is verified.