21st Century End-User Attitudes Toward Information Technology

Abstract

This research is a study of 21st Century end-user attitudes toward information technology within a large service organization in South Florida. Myriad of literature on computerphobia and negative end-user attitudes toward computers and information technology dominated the discipline of information technology from approximately 1980 to 1997. The purpose of the study is to examine if end-user attitude have changed. Demographic variables are used as moderators to examine if there is any correlation between the demographics and the end-user attitudes of the respondents.