MAPPING PROCESS IMPROVEMENT AND SEQUENCING ANALYSIS FOR PRODUCTIVE DEFINITIONS: A CASE STUDY IN A METALLURGICAL INDUSTRY

Abstract

With a constant and complex change in the manufacturing market, it is essential that companies are always growing steadily and looking for internal improvements not to lose their place in the market. These improvements initiated by organizational management, to make the company more competitive in the market that is inserted. For this, everyone involved in the process must know exactly how the information flow, the sequencing of operations and the expected result at the end of them. Knowing this importance, the present study deals with a process mapping and analysis, where we observed the problems faced in a metallurgical industry located in Curitiba-PR, and based on a theoretical framework on this approach and how its application is made. Defining the company flowchart from the process mapping, as a result, several failures and opportunities for improvement were found, generating a new proposal of a process flowchart that has already been implemented and is having positive organizational results for the industry in question.