PROCESS MANAGEMENT IN PUBLIC ADMINISTRATION

Abstract

The article concentrates on issues of implementing the process mana-gement concept in public administration bodies. it presents the problems of apply-ing the concept in public organisations, deriving from the barriers of using modern management concepts in that sector. also, a selection of process maturity models is presented, including the model designed especially to measure the process ma-turity of public organisations, so the model that take into account the specific and complex conditions of their functioning.