Pharmaceutical Installation Performance Analysis PKU Muhammadyah RSU Sragen with a Balance Scorecard Approach

Abstract

Research objectives: To determine the performance of the pharmaceutical installation of PKU Muhammadiyah Hospital Sragen based on a learning and growth perspective, which is viewed from job satisfaction, worker retention, work productivity and job training. Research Methods: This type of research is descriptive research with a quantitative approach. The sample used was 18 employees of the pharmacy installation of PKU Muhammadiyah Hospital Sragen according to the established criteria. Data analysis uses frequency distribution which is presented in tabular form. Research Results: Employee performance in terms of job satisfaction is included in the fairly satisfied category, meaning that employees are satisfied with income other than salary, promotions, co-workers, superiors to their work. Employee performance as seen from employee retention from 2017 to 2020 has the ability to keep employees from working in hospitals. Employee performance as seen from the training does not meet the training target, which is a minimum of two trainings per year. Approximately 61.11% or 11 employees who have attended training. Employee performance seen from productivity, the income earned by employees from 2017 to 2019 did not experience a significant change