Abstract
This article examines a new approach to measuring service quality, one that produces findings useful for local planning and decision making. It also differentiates between service quality and satisfaction and points the direction for further research. © 2000 Elsevier Science Inc.
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CITATION STYLE
APA
Nitecki, D. A., & Hernon, P. (2000). Measuring service quality at yale university’s libraries. Journal of Academic Librarianship, 26(4), 259–273. https://doi.org/10.1016/S0099-1333(00)00117-8
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