Re-engineering the laboratory

Abstract

This paper explains why, in today’s rapidly changing environment, it is essential for organizations to re-engineer. The main drivers behind business re-engineering are informed customers and information technology. The author explains the changes needed in management behaviour and performance and then describes, step by step, how to re-engineer laboratories. Finally, the importance of partnerships is stressed and explained by examples. © 1996, Hindawi Publishing Corporation. All rights reserved.