Using a User Experience Evaluation to Improve a Learning Management System Created in Response to COVID-19

Abstract

User-experience (UX) evaluation is one approach to design a high-quality user experience for a product. UX evaluation aims to examine the effectiveness of a product and what end-users expect to do with the product to complete intended tasks. In education, adopting a learning management system (LMS) is critical for institutions. Thus, it is important to understand the users' needs and requirements in order to design a comprehensive LMS that provides the desired features in ways that are easy to use. The purpose of this study was to describe the process of a UX evaluation of a K-12 educational organization's LMS that was developed in-house in response to COVID-19. Data for this study was collected using a triangulation of methods: interviews, survey questionnaires, thinking-aloud, and focus-group discussions. The result of UX evaluation lists 19 problems that users had with their current LMS and 17 areas of the LMS where users wanted improvement.